{"id":24,"date":"2018-08-27T14:07:45","date_gmt":"2018-08-27T14:07:45","guid":{"rendered":"http:\/\/localhost\/yootheme_pro\/2018\/vista\/Website_WP\/index.php\/support\/"},"modified":"2026-04-25T11:33:23","modified_gmt":"2026-04-25T11:33:23","slug":"support","status":"publish","type":"page","link":"https:\/\/ibac.com\/es\/support\/","title":{"rendered":"Apoyo"},"content":{"rendered":"<h1>Our Support<\/h1>\n<div>\n<p>        <img decoding=\"async\" src=\"wp-content\/uploads\/support-support-01.svg\" alt=\"\"><\/p>\n<h2>First Steps<\/h2>\n<div>\n<p>Register your device<br \/>Choose your Plan<br \/>Choose your level<br \/>Fill out Customer Data Sheet <br \/><small>(client, reporting, payment and shipping info)<\/small><\/p>\n<\/div>\n<p><a href=\"https:\/\/ibac.com\/order-now\/\">Get started<\/a><\/p>\n<\/div>\n<p><video src=\"wp-content\/uploads\/iBAC-VIDEO.mp4\" poster=\"wp-content\/uploads\/iBAC-VIDEO.png\"><\/video><\/p>\n<ul>\n<li>\n<h3>What is iBac?<\/h3>\n<div>\n<p>iBac is an accurate Alcometer in pocket size that measures your \u201cIndividual Breath Alcohol Concentration\u201d<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Why iBac vs Competition?<\/h3>\n<p><a href=\"ibac-vs-competition\/\">Read more<\/a><\/p>\n<\/li>\n<li>\n<h3>How do I know the right person is taking the test?<\/h3>\n<div>\n<p>The iBac device pairs with a singular mobile phone. While delivering a breath test the iBac device will randomly select a color code while taking a photo of the person taking the breath test. The newly captured photo is verified against the client photo within the client profile.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What substances does the iBAC device detect for?<\/h3>\n<div>\n<p>At present the iBac device only tests for the presence of Alcohol<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How accurate are the test results?<\/h3>\n<div>\n<p>The iBac device is approved by MHF International Road Safety Test Lab and is currently the only smartphone connectable breathalyzer on MHF:s list that has received the highest certification in \u201cReliable and Dependable\u201d.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How do I cancel my service?<\/h3>\n<div>\n<p>Cancel at anytime by logging into your account and submitting a cancellation request or by sending an email to admin@ime.8b0.myftpupload.com<\/p>\n<p>\u00a0<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Do you need an internet connection to use iBac?<\/h3>\n<div>\n<p>No, the cellular network is used to push test results to the iBac backend, if phone connectivity is temporarily down, information is encrypted and stored on the cellular device and sent when connectivity is re-established.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How much does it cost?<\/h3>\n<div>\n<p>Pricing range from $19.99\/month for personal plan to $149.99\/month for Judicial level 3 our most comprehensive plan.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Will the iBac work if I lose cellular signal?<\/h3>\n<div>\n<p>If phone connectivity is temporarily down, information is encrypted and stored on the cellular device and sent when connectivity is re-established.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How often does iBac need to be calibrated?<\/h3>\n<div>\n<p>The iBac device will need to be calibrated after every 500 blows. Prior to the need to calibrate the account holder will receive a new device and an RMA form to send in their previous device (certain conditions apply)<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can testing be customized?<\/h3>\n<div>\n<p>Yes testing can be completely customized and\/or random. In addition you also have the ability to send a request for a test.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What is a false positive? And the best way to avoid it?<\/h3>\n<div>\n<p>A false positive is when there is a positive reading suggesting there has been alcohol consumption when there hasn&#8217;t been. The best way to avoid it is to follow the guidelines for proper use.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What are intoxication rate factors?<\/h3>\n<div>\n<p>Size, Gender, Food, Strength of Drink, Rate of Consumption, Drug Use.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How does alcohol affects the body?<\/h3>\n<div>\n<p>Alcohol affects the body in 4 main areas: &#8211; Inhibitions, Judgment, Reactions, Coordination<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"wp-content\/uploads\/tim-van-der-kuip-CPs2X8JYmS8-unsplash-scaled.jpg\" alt=\"\"><\/p>\n<h2>We&#8217;re here to help<\/h2>\n<div>Feel free to contact us if you need additional support.<\/div>\n<p>\n    <a href=\"https:\/\/ibac.com\/contact-us\/\">Contact Us<\/a>\n<\/p>\n<p><!-- 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Steps\",\"meta\":\"\",\"icon\":\"\",\"content\":\"\n\n<p>Register your device<br \\\/>Choose your Plan<br \\\/>Choose your level<br \\\/>Fill out Customer Data Sheet <br \\\/><small>(client, reporting, payment and shipping 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more\",\"link_style\":\"default\",\"content_style\":\"\",\"content_margin\":\"\",\"image_border\":\"\",\"image_grid_column_gap\":\"\",\"image_grid_row_gap\":\"\",\"image_margin\":\"\",\"link_size\":\"\",\"link_margin\":\"\",\"position\":\"\",\"position_z_index\":\"\",\"margin\":\"\",\"maxwidth\":\"\",\"maxwidth_breakpoint\":\"\",\"block_align\":\"\",\"block_align_breakpoint\":\"\",\"block_align_fallback\":\"\",\"text_align\":\"\",\"text_align_breakpoint\":\"\",\"text_align_fallback\":\"\",\"animation\":\"\",\"visibility\":\"\"},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>iBac is an accurate Alcometer in pocket size that measures your \\u201cIndividual Breath Alcohol Concentration\\u201d<\\\/p>\",\"title\":\"What is iBac?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\",\"title\":\"Why iBac vs Competition?\",\"link\":\"ibac-vs-competition\\\/\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>The iBac device pairs with a singular mobile phone. While delivering a breath test the iBac device will randomly select a color code while taking a photo of the person taking the breath test. The newly captured photo is verified against the client photo within the client profile.<\\\/p>\",\"title\":\"How do I know the right person is taking the test?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>At present the iBac device only tests for the presence of Alcohol<\\\/p>\",\"title\":\"What substances does the iBAC device detect for?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>The iBac device is approved by MHF International Road Safety Test Lab and is currently the only smartphone connectable breathalyzer on MHF:s list that has received the highest certification in \\u201cReliable and Dependable\\u201d.<\\\/p>\",\"title\":\"How accurate are the test results?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Cancel at anytime by logging into your account and submitting a cancellation request or by sending an email to admin@ime.8b0.myftpupload.com<\\\/p>\\n\n\n<p>\\u00a0<\\\/p>\",\"title\":\"How do I cancel my service?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>No, the cellular network is used to push test results to the iBac backend, if phone connectivity is temporarily down, information is encrypted and stored on the cellular device and sent when connectivity is re-established.<\\\/p>\",\"title\":\"Do you need an internet connection to use iBac?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Pricing range from $19.99\\\/month for personal plan to $149.99\\\/month for Judicial level 3 our most comprehensive plan.<\\\/p>\",\"title\":\"How much does it cost?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>If phone connectivity is temporarily down, information is encrypted and stored on the cellular device and sent when connectivity is re-established.<\\\/p>\",\"title\":\"Will the iBac work if I lose cellular signal?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>The iBac device will need to be calibrated after every 500 blows. Prior to the need to calibrate the account holder will receive a new device and an RMA form to send in their previous device (certain conditions apply)<\\\/p>\",\"title\":\"How often does iBac need to be calibrated?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Yes testing can be completely customized and\\\/or random. In addition you also have the ability to send a request for a test.<\\\/p>\",\"title\":\"Can testing be customized?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>A false positive is when there is a positive reading suggesting there has been alcohol consumption when there hasn't been. The best way to avoid it is to follow the guidelines for proper use.<\\\/p>\",\"title\":\"What is a false positive? And the best way to avoid it?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Size, Gender, Food, Strength of Drink, Rate of Consumption, Drug Use.<\\\/p>\",\"title\":\"What are intoxication rate factors?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Alcohol affects the body in 4 main areas: - Inhibitions, Judgment, Reactions, Coordination<\\\/p>\",\"title\":\"How does alcohol affects the body?\"}}]}]}]}]},{\"name\":\"CTA\",\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"animation\":\"slide-bottom-medium\",\"animation_delay\":true,\"image_effect\":\"\"},\"children\":[{\"name\":\"\",\"type\":\"row\",\"props\":{\"fixed_width\":\"large\",\"breakpoint\":\"m\",\"layout\":\"1-3,2-3\",\"width\":\"small\",\"vertical_align\":true,\"order_last\":true,\"column_gap\":\"large\",\"row_gap\":\"large\"},\"children\":[{\"name\":\"\",\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"vertical_align\":\"middle\",\"media_overlay_gradient\":\"\"},\"children\":[{\"name\":\"\",\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image\":\"wp-content\\\/uploads\\\/tim-van-der-kuip-CPs2X8JYmS8-unsplash-scaled.jpg\",\"image_width\":\"\",\"image_height\":\"\",\"text_align\":\"\",\"text_align_breakpoint\":\"m\",\"text_align_fallback\":\"center\",\"visibility\":\"\",\"image_svg_color\":\"emphasis\",\"link_target\":\"\",\"image_border\":\"\",\"image_box_shadow\":\"\",\"image_hover_box_shadow\":\"\",\"image_box_decoration\":\"\",\"position\":\"\",\"position_z_index\":\"\",\"maxwidth\":\"\",\"maxwidth_breakpoint\":\"\",\"block_align\":\"\",\"block_align_breakpoint\":\"\",\"block_align_fallback\":\"\",\"animation\":\"\"}}]},{\"name\":\"\",\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"vertical_align\":\"middle\",\"media_overlay_gradient\":\"\"},\"children\":[{\"name\":\"\",\"type\":\"headline\",\"props\":{\"title_element\":\"h2\",\"content\":\"We're here to help\",\"text_align\":\"left\",\"text_align_breakpoint\":\"m\",\"text_align_fallback\":\"center\",\"title_style\":\"h1\",\"title_decoration\":\"\",\"title_font_family\":\"\",\"title_color\":\"\",\"position\":\"\",\"position_z_index\":\"\",\"margin\":\"\",\"maxwidth\":\"\",\"maxwidth_breakpoint\":\"\",\"block_align\":\"\",\"block_align_breakpoint\":\"\",\"block_align_fallback\":\"\",\"animation\":\"\",\"visibility\":\"\"}},{\"name\":\"\",\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"Feel free to contact us if you need additional support.\",\"text_align\":\"left\",\"text_align_breakpoint\":\"m\",\"text_align_fallback\":\"center\",\"text_style\":\"\",\"text_color\":\"\",\"text_size\":\"\",\"column\":\"\",\"position\":\"\",\"position_z_index\":\"\",\"maxwidth\":\"\",\"maxwidth_breakpoint\":\"\",\"block_align\":\"\",\"block_align_breakpoint\":\"\",\"block_align_fallback\":\"\",\"animation\":\"\",\"visibility\":\"\"}},{\"name\":\"\",\"type\":\"button\",\"props\":{\"margin\":\"medium\",\"text_align\":\"left\",\"text_align_breakpoint\":\"m\",\"text_align_fallback\":\"center\",\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"button_size\":\"\",\"position\":\"\",\"position_z_index\":\"\",\"maxwidth\":\"\",\"maxwidth_breakpoint\":\"\",\"block_align\":\"\",\"block_align_breakpoint\":\"\",\"block_align_fallback\":\"\",\"animation\":\"\",\"visibility\":\"\"},\"children\":[{\"name\":\"\",\"type\":\"button_item\",\"props\":{\"button_style\":\"default\",\"icon_align\":\"right\",\"content\":\"Contact Us\",\"icon\":\"arrow-right\",\"link\":\"https:\\\/\\\/ime.8b0.myftpupload.com\\\/contact-us\\\/\",\"link_target\":\"blank\",\"link_title\":\"Contact Us\"}}]}]}]}]}],\"props\":[],\"version\":\"1.22.8\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our Support First Steps Register your deviceChoose your PlanChoose your levelFill out Customer Data Sheet (client, reporting, payment and shipping info) Get started What is iBac? iBac is an accurate Alcometer in pocket size that measures your \u201cIndividual Breath Alcohol Concentration\u201d Why iBac vs Competition? Read more How do I know the right person is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":67,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support | Breathalyzer Help by iBac<\/title>\n<meta name=\"description\" content=\"Get started with iBac&#039;s breathalyzer support. Learn how to register, choose plans, and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ibac.com\/es\/wp-json\/wp\/v2\/pages\/24\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"iBac - Expert Technical Support\" \/>\n<meta property=\"og:description\" content=\"Experience the best technical support with iBac. Our team is ready to help you. 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